Katrina Salon & Spa Policies

STRICT AND ENFORCED 24-HOUR CANCELLATION POLICY!

Please understand that when you forget, change or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our waiting list miss the opportunity to receive services. Our appointments are confirmed 48 hours in advance because we know how easy it is to forget an appointment you booked months ago. Since the services are reserved for you personally, a cancellation fee will apply. We will be asking for a credit card to have on file.

Less than 24-hour notice will result in a charge equal to 50% of the reserved service amount.

"NO SHOWS" will be charged 100% of the reserved service amount.

Appointments made within the 24-hour period and that need to cancel: the client then must cancel within 4 hours of appointment time or it will result in a charge equal to 50% of the reserved service amount.

Multiple services not cancelled 24 hours in advance will be charged 100% of the reserved service amount. 50% of your multiple services may be charged to your credit card to reserve the appointment time.

The cancellation policy allows us the time to inform our standby guests of any availability, as well as keeping our scheduled filled, thus better serving everyone. Katrina Salon and Spa policies are presented and provided in the best quality and tradition of excellent servicing for our established and future clientele. Thank you for viewing and supporting our policies criteria.

Please silence cell phone when entering the Spa.

Please do not leave unsupervised children in the Salon. Children may not enter the Spa.

CONFIRMATION CALLS

As a courtesy, we will call and confirm your service appointments two business day prior to your appointment date. However, if we are unable to reach you, and can only leave a message, please understand that it is your responsibility to remember your appointment dates and times to avoid late arrivals, missed appointments and the cancellation fee.

Hours

Monday - Thursday 9-9
Friday 8-5
Saturday 8-5
Sunday Closed